Qualification of Quality Certificates

ISO 20000-1:2018

• - Describe an SMS (Service Management System).
• - Explain why an SMS is important and its benefits.
• - Explain the background of ISO/IEC 20000-1 and its intended outcome.
• - Recall the terms and definitions used.
• - Define the key concepts and structure of ISO/IEC 20000-1.
• - Identify the main requirements of ISO/IEC 20000-1.